RETURNS AND REFOUNDS
RIGHT OF CANCELLATION
The Customer is entitled to cancel his/her order for any reason, without explanation and without any penalty, except for the cases in which the cancellation right is excluded under paragraph 4 below. In order to exercise this right, the Customer shall send a notice to Altieri Confezioni di Chiara Altieri within 14 days from the date of receipt of the Products.
Such notice shall be sent by registered letter with a return receipt, addressed:
Altieri Confezioni di Chiara Altieri
Via Francesco Bruno, 3 - 83025 Montoro (AV) - Italy
The right of cancellation is subject to the following conditions:
1. The right applies to a Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased Product.
2. In case of exercise of the right of cancellation, Altieri Confezioni di Chiara Altieri shall refund the Customer the full amount of the returned Products, excluding shipping expenses, if any, within 14 days from the date in which the notice of cancellation was received, without prejudice to the right of Altieri Confezioni di Chiara Altieri to suspend the payment of the reimbursement until the actual receipt of the Products. The reimbursement shall be carried out using the same payment method used by the Customer, unless he/she has specifically requested a different method. For money transfer or cash on delivery payments, Customers are bound to provide the banking information where they want their claim to be reimbursed (accounts holder, Bank name and address and IBAN).
3. In order to guarantee the free return of Products, the Products shall be returned in the same box in which they were received.
4. In addition to the cases indicated in introduction above (customer not consumer and/or requiring the invoice), the right of cancellation is excluded in the following case: orders of tailored or clearly personalized Products.
In the cases of exclusion of the right of withdrawal, Altieri Confezioni di Chiara Altieri shall return the purchased Products to the Customer, charging the shipping costs to him/her.