The customer is entitled to cancel his/her order for any reason, without explanation and without any penalty. The right applies to a product purchased in its entirety. The products shall be returned in the same box in which they were received.
In case of exercise of the right of cancellation, Altieri Confezioni shall refund the customer the full amount of the returned products, excluding shipping expenses, within 14 days from the date in which the notice of cancellation was received.
All our products are guaranteed for 12 months against any manufacturing defect. The warranty doesn't cover defects caused by improper use of the product.
If you believe you've received a defective product, please contact us within 24 hours of delivery. Please send us clear picture of the defective product: we'll let you know right away if if it should be repaired or replaced.
If you can do the repair yourself, we will send the replacement parts. If you need to order replacement parts or repairs (and the warranty has expired): please contact us to know availability and prices.